The whole experience has been fantastic all in all. The site is performing very well.

— Tyler Moon, CEO, Top Lids

Project Overview

Industry: Aquarium Accessories
Platform: Shopify 2.0
Project Duration: 6+ Months
Tools Used:

Challenges We Faced

Toplids’ previous website was outdated compared to competitors, both in design and functionality. Our goal was to migrate, redesign, and optimize the site to align with the latest CRO best practices, improve overall layout, and enhance performance.

Here’s a breakdown of the key challenges we tackled:

Confusing Navigation

  • Users struggled to browse collection and product pages.
  • Solution: Redesigned navigation with intuitive categories and advanced filtering.

Limited Customization

  • Customers wanted flexible lid options, but Shopify’s default setup wasn’t enough.
  • Solution: Integrated YMQ Product Options for custom text fields, image-based selections, and automated pricing updates.

Performance Issues

  • With Black Friday approaching, the site needed to be lightning-fast.
  • Solution: Optimized site speed and migrated to Shopify 2.0 for enhanced performance.

Feedback Overload

  • Managing ongoing edits across multiple team members became chaotic.
  • Solution: Used Trello to streamline communication and track revisions efficiently.

Shopify Theme Surprise

  • The Enterprise Shopify Theme trial expired, briefly taking the site offline.
  • Solution: Quickly resolved the issue and ensured a stable migration.

What We Set Out to Achieve

Our primary objectives were:

Clean, Mobile-First Shopify Rebuild

Rebuild the Shopify store with a modern, mobile-first design to ensure a fast, seamless experience across all devices.

Customizable Product Detail Page (PDP)

Introduce a fully flexible Product Detail Page that allows customers to easily select and customize product options.

Simplified & Faster Navigation

Streamline the store navigation so users can quickly find the products they need in just a few seconds.

Black Friday–Ready Migration

Complete the store migration ahead of Black Friday to ensure stability, performance, and maximum sales opportunities.

Data-Driven A/B Testing Strategy

Implement proven A/B test ideas based on insights and successful experiments from previous Shopify client projects.

Results: Before vs After

At BrillMark, we recognize that every business has unique needs and priorities. That’s why we offer flexible engagement models to deliver the support and expertise you need, when you need it.

Before the Migration
(Oct 2024)

Conversion Rate: 0.9%
Challenges:
check Confusing navigation and product categorization.
check Weak CTAs and lack of trust signals.
check Static product visuals and overwhelming descriptions.
check Inefficient checkout process and poor mobile experience.
Learn more

After Shopify 2.0 Migration
(Nov 2024)

Conversion Rate: 1.06% (+17.8% increase)
Key Improvements:
check Migrated to Shopify 2.0 for enhanced functionality.
check Improved site speed and performance for Black Friday.
check Introduced a cleaner, mobile-first design.
Learn more

After CRO Optimizations
(Dec 2024)

Conversion Rate: 1.96% (+117.8% increase from baseline)
Key Optimizations:
check Clearer product categorization and intuitive navigation.
check Stronger CTAs and streamlined checkout process.
check Enhanced product visuals, descriptions, and social proof.
check Added customer video reviews and demos for credibility.
Learn more

What We Set Out to Achieve

Metric
Before (Oct 24 – Nov 24)
After (Dec 24 – Jan 25)
Increase (%)
Total Sessions
16,521
16786
Orders Fulfilled
205
333
+62.4%
Total Sales
5 figures
+34.5%
Conversion Rate
0.99%
2.06%
+108%
Added to Cart RateG
2.45%
6.42%
161.6%
Reached Checkout Rate
0.58%
0.81%
+39.7%
Completed Checkout
0.99%
1.99%
+100%

Summary of Changes

1
Clearer Product Categorization & Navigation
Before: Visitors struggled to find products due to cluttered navigation.
After: Introduced intuitive categories and advanced filtering for effortless browsing.
2
Stronger Call-to-Action (CTA) Placement
Before: CTAs were buried and not prominent.
After: CTAs like “Shop Now” and “Add to Cart” were made more visible, reducing friction.
3
Improved Product Visuals & Demonstrations
Before: Static images lacked context and engagement.
After: Added lifestyle shots, in-use demonstrations, and interactive visuals.
4
Optimized Product Descriptions
Before: Lengthy, overwhelming descriptions.
After: Concise bullet points highlighting key features and benefits.
5
Social Proof & Trust Signals
Before: Reviews were present but not emphasized.
After: Prominently displayed customer reviews, testimonials, and influencer endorsements.
6
Highlighting Shipping & Return Policies
Before: Policies were hidden, causing hesitation.
After: Placed near CTAs to reassure customers and reduce cart abandonment.
7
Adding Customer Video Reviews & Demos
Before: Limited user-generated content.
After: Embedded customer video testimonials and product demos.
8
Scroll & Click Tracking for Further CRO Improvements
Before: No visibility into user behavior.
After: Implemented tools like Hotjar and Lucky Orange to analyze drop-off points.

Ready to Get in Touch?

We offer various pricing models to give our clients the flexibility they need.
  • Glad! We found each other.
  • Let’s set up an introductory call.
  • Discuss your plans, goals, and our solutions.
  • You choose the plan that works best for you.
  • We shake hands and make agreements.
Fill out the form and we'll be in touch as soon as possible.

    Which Services Are You Interested In?

    We look forward to partnering with you to accelerate your digital growth.

    If you have any questions or prefer to contact us directly, please email us at info@brillmark.com.

    Final Thoughts

    Toplids’ transformation was more than just a website redesign—it was a strategic overhaul designed to create a seamless, engaging, and high-converting shopping experience. By focusing on user experience, performance, and customization, we were able to deliver a store that not only met but exceeded business goals.

    The results speak for themselves:

    128%
    Increase in conversions in just three months
    62.4% Increase in orders
    34.5% Boost in sales

    Enhanced customer satisfaction and trust, as evidenced by glowing testimonials and repeat purchases.

    As Toplids continues to grow, we’re committed to supporting their journey with ongoing optimizations, A/B testing, and data-driven strategies. This project is a testament to the power of combining great design, technical expertise, and customer-centric thinking to drive eCommerce success.

    Conversion Optimization That Actually Works

    See how our conversion optimization strategy helped an online store like TopLids achieve measurable growth—fast.

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    Cluttered layout with minimal interaction cues, making it hard for users to navigate and engage effectively. cues, making it hard for users to navigate and engage effectively.

    Old - old design

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    Clean, structured design with intuitive navigation and guided steps, enhancing user flow and overall experience. navigation and guided steps, enhancing user flow and overall experience.

    Header & Navigation Redesign New

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    Cluttered layout with minimal interaction cues, making it hard for users to navigate and engage effectively.

    Content & User Experience Old

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    Clean, structured design with intuitive navigation and guided steps, enhancing user flow and overall experience.

    Content & User Experience New

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    Repetitive imagery with a muted blue-orange palette and minimal emphasis on product highlights.

    Visual Design & Aesthetics old

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    Diverse, high-quality visuals paired with a vibrant color scheme that draws attention to key products and calls-to-action.

    Visual Design & Aesthetics new

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    Static layout with minimal interactive elements, leading to a passive browsing experience.

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    Enhanced functionality through interactive sliders, clickable steps, and engaging elements that guide users intuitively.

    Functional Engagement new

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    Standard grid layout with uniform product tiles and minimal visual hierarchy.

    Collection Page Design old

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    Refined layout featuring distinct product separation and interactive hover effects for improved clarity and user engagement.

    Collection Page Design new

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    Limited product details visible at first glance, requiring additional clicks.

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    Key information—such as pricing and descriptions—is immediately accessible, enhancing browsing efficiency and decision-making.

    Product Information Display new

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    Basic navigation paired with limited filtering options and a static, minimal design.

    Navigation, Filters & Visual Engagement Old

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    Enhanced user experience through prominent sorting and filtering tools, supported by a dynamic visual design with hover effects and subtle animations.

    Navigation, Filters & Visual Engagement New

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    Conventional design featuring static images on the left and product details on the right.

    PDP Layout and Structure old

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    Modern, user-centric layout with enlarged visuals and interactive tabs for seamless access to product information and customer reviews.

    PDP Layout and Structure new

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    A large banner image with a standard horizontal navigation-functional but outdated.

    Product Presentation and Engagement old

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    A modern, minimal header with a cleaner, compact navigation for better usability and focus.

    Product Presentation and Engagement new

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    Not clear comparison between professional and luxury lid

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    A display of feature comparison in the form of a table.

    Product Comparison

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    Simple, functional layout for backend purposes.

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    Modern design with larger product images and related product suggestions.

    Cart Page Layout new

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    Standard cart with no upselling features or quick-access functionality.

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    Introduced a slide-out side cart featuring an intuitive design, quick editing capabilities, and a ‘You May Also Like’ section to encourage additional purchases.

    New - new design

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    Traditional drop-down menu with limited categorization and no integrated search functionality.

    Enhanced Navigation Experience old

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    Introduced a comprehensive mega menu featuring structured categories, subcategories, and promotional content. The new design includes an integrated search box within the mega menu, allowing users to quickly access products and categories, thereby streamlining the navigation process.

    Enhanced Navigation Experience new

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    Not a functional tank finder

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    Addition of a tank finder to make it easy to filter the products as per the requirement

    Enhanced Search
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